Policies

Policies

Shipping Information

After placing an online order, please allow 2-3 business days for processing time.
All online purchases are shipped via USPS or Fedex (US and International). Orders do not ship on weekends or holidays.

Domestic Shipping:

US and Canada customers are eligible for FREE USPS PRIORITY shipping on orders over $75, and may upgrade their shipping to FedEx 2-Day or Standard Overnight at an additional cost. Please note, purchases may not be shipped to P.O. boxes.

All expedited orders placed for FedEx Standard Overnight and FedEx 2Day Air on Monday thru Friday before 9:00 AM EST (Eastern Time) will ship out the same day in which the order is placed. Please Note: Saturday Delivery is not available.

Returns & Exchanges

We want you to be completely satisfied with your purchase! If for any reason you are not completely satisfied, you may return your purchase for a full refund of the purchase price less your shipping and handling cost. We will gladly accept unworn merchandise in its original condition within 14 days of receipt. Shipping and handling cost are not refundable and we are not responsible for return shipping. Returns must be pre-paid and shipped via an insured delivery provider (USPS, UPS, or FedEx).  Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received. The credit should appear on your next statement. You will receive an email confirming the completion of return processing.

If you have received the incorrect item or the item was damaged upon arrival it will be repaired or replaced at no cost. We will issue a call tag for return shipping from you to us and send replacement back to you at no cost. Claims must be made within 7 days of receipt.

For all returns or replacements please email us at info@beqpettina.com to receive a return authorization (RA) number. (RA) Number must be marked on the outside of the package.

All sale merchandise is final sale.

We cannot offer merchandise exchanges. If you would like one item in place of another, simply return your original purchase by following the above Return Guidelines and place a new order for the item you would like.

Repairs

Our jewelry is carefully handmade, but they are delicate and cords are made of 100% natural silk. Please handle gently, and do not get it in contact with water. Our beads are firmly plated in highest quality, but they will tarnish over time and use. 

In the case of jewelry being damaged over time, we are able to offer repairs for a fee of  $8.50 per piece. Charges are assessed once the item for repair has been received and evaluated. To request repairs, please click here and follow instructions.

We are not responsible for shipping and handling charges. Merchandise must be shipped via an insured delivery provider (USPS, UPS, or FEDEX)

 

Privacy Policy
Beq Pettina dba Little Be Design, Inc. shares your concerns about the protection of your personal information online. This Privacy Policy describes our practices regarding the collection and use of information through our website, located at www.wearyoursecret.com. By using or purchasing any product through this site, you agree to the collection and use of information as set forth in this Policy. If you do not agree to this Policy, please do not use the site. We may update this Policy at our discretion and the most recent version shall be posted on this page immediately.

We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment operations. From time to time, we may send sale information, product updates, etc. via US mail and/or electronically via email. If you would prefer not to receive these promotional items, you may opt out by clicking unsubscribe on the bottom of our emails or by contacting us at info@beqpettina.com with "REMOVE" as the subject header.

Beq Pettina dba Little Be Design, Inc. uses non-personally identifiable information, such as your IP address and the pages that you visit on our site, to help diagnose problems with our site and servers, to administer our site, and to improve site-related services and features. Your IP address and other non-personally identifiable information also may be used to gather broad demographic information and to recognize customer traffic patterns and site usage trends. This information aids us in improving the site navigation, design and features.

We also use "cookies" to collect product and purchase information from the pages you access or visit. This information may be combined with other identifiable personal information. Cookies are bits of information that are automatically stored on your computer. Cookies do not contain any personally identifiable information such as your name, address or any financial information.

Security Policy
All order information sent to www.wearyoursecret.com is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology. With SSL implemented on both your computer and our server, information sent via the Internet can be trusted to arrive privately and unaltered. However, in order for SSL security to work, you must use an SSL enabled browser. Most browsers (Internet Explorer, Safari, Opera, etc.), version 3.x and later, support SSL.